Create the user account using the Create an account option. While creating the user account, the email id of the applicant needs to be provided as part of account verification. User account creation can be completed with the OTP received on this email id.
Once the account is created, the applicant can login using the email id and the OTP sent to it.
After login select the appropriate from the option i.e., “revenue related grievance” or “survey related grievance”. After that, enter the details of the previous complaint (complaint office, file number, complaint subject
There is an option to upload any documents related to the complaint. If there is more than one document, it can be uploaded only after creating a single file. Attachment should be in pdf format. The attachment size should be less than 1 MB.
After submitting the grievance to the office concerned, the status of the complaint can be checked through the portal itself.